Terms of Sale and Use

Last updated: 6 October 2026

These Terms exist in English and French (French version). For consumers residing in France, the French version prevails.

1. Purpose and acceptance

Sooveryn is an online service published by Cyril Pierron, a French sole trader (entrepreneur individuel, EI) trading as PANDAPROG, registered with the Meaux Trade and Companies Register under number 751 200 155 (SIRET 751 200 155 00032, APE code 5829C), with his place of business at 9 rue Carnot, 77450 Montry, France. EU VAT number: FR59751200155. Phone: +33 6 77 70 94 55. Email: support@sooveryn.com.

In these Terms, "we" means PANDAPROG, and "you" means any person who creates a Sooveryn account.

These Terms of Sale and Use (the "Terms") set the rules for using Sooveryn, free or paid, and the conditions for selling subscriptions.

You accept the Terms when you create your account, and again when you tick the box on the payment page to subscribe. If you do not accept them, do not use Sooveryn.

You are a "consumer" if you act for purposes outside your trade, business, craft or profession. You are a "professional" if you act for the purposes of that activity. Clauses that apply to only one of them say so.

2. The Service

Sooveryn gives AI personas a lasting memory. A persona is an AI character: a personality, rules, a way of working. You can use the personas of our catalogue and, if your plan allows it, create your own.

You use Sooveryn in two ways:

  • from an AI client that supports the MCP protocol (today, Claude Code), connected to our server with a personal API key: your personas find their memory there and add to it as you work;
  • from the website www.sooveryn.com, where you manage your account, personas, skills, memory, projects and plan.

Sooveryn does not provide the AI model you work with. You use your own AI client and your own account with your AI provider, at your own cost and under its terms. Answers are produced by that model, not by Sooveryn. The one exception: the Consolidation option, when your plan includes it, uses an AI model on our side to suggest consolidations of your memory (see the Privacy Policy).

To use Sooveryn, you need an internet connection, a compatible AI client and an account with an AI provider. We cannot guarantee compatibility with every AI client, nor with their future versions.

3. Your account

You must be at least 15 years old to create an account. To subscribe to a paid plan, you must be an adult with full legal capacity.

You agree to provide accurate information. Your account is personal: one account per person, not to be lent or shared.

Your password and your API keys are personal and confidential: do not give them to anyone. Your API keys connect your AI client to your account; you manage them on the Clés API (API keys) page, https://www.sooveryn.com/me/keys. If you think an API key has been exposed, revoke it from the Clés API page and let us know.

You are responsible for what is done with your account and API keys, unless it results from fraud that is not your fault.

4. Plans, prices and limits

Sooveryn offers three plans: Free, Starter and Pro. The Free plan is free of charge and has no time limit. Starter and Pro are paid plans, billed monthly or yearly.

The content of each plan and its price are shown on our home page (https://www.sooveryn.com/#pricing) and, once you are signed in, repeated in the Plan section of the Mon compte (My account) page (https://www.sooveryn.com/me/account#plan) and in the summary shown before payment. The description in force on the day you subscribe forms part of your contract.

The usage limits (quotas) of the Free plan are shown with its description. The paid plans are limited too, to keep out bots and abuse; these limits, which are not detailed on our home page, are well beyond normal use of the service. We will tell you what they are on request, at support@sooveryn.com.

Prices are in euros. VAT is calculated by our payment provider, Stripe, according to your billing address, and the total amount, including tax, is shown before you pay. If you are a professional, you can enter your VAT number on the payment page: VAT is then handled under the applicable rules, for example the reverse charge within the European Union.

Our prices are not personalised by automated decision-making. Promotion codes may be offered; you enter them on the payment page.

Beyond a limit of your plan, some calls may be refused until that limit resets, according to the period shown in the plan's description (home page and Mon compte page).

5. Subscribing and paying

To subscribe:

  1. in the Plan section of the Mon compte page, you choose a plan and a billing period, monthly or yearly;
  2. you are taken to Stripe's payment page, which sums up the plan, the billing period, the price, the VAT and the total to pay; you can correct your details there, or leave;
  3. you tick the box by which you accept these Terms and ask for your subscription to start at once; the box also reminds you that, as a consumer, you keep your 14-day right of withdrawal and that, if you use it, you only pay for the days already used;
  4. you confirm the payment.

The contract is concluded as soon as Stripe confirms the payment. Your plan is then activated.

Payment is made by card, through Stripe Payments Europe Ltd. We never see or store card numbers. The first payment is taken when you subscribe, the following ones on each renewal date, from the saved card.

You receive a confirmation of your subscription by email, with the essential information about your contract and the withdrawal form. These Terms, in the version you accepted, remain available on the website and on request. Invoices are issued by Stripe on our behalf; you find them in Stripe's customer portal, reachable from the Mon compte (My account) page (https://www.sooveryn.com/me/account), with the Gérer mon abonnement (Manage my subscription) button.

We keep proof of your subscription (date, plan, price, version of the Terms accepted) for 10 years and give you access to it on request.

6. Term and automatic renewal

Your subscription lasts one month or one year, depending on the billing period you chose, from the day you subscribe.

It renews automatically on each renewal date, for the same period, until you cancel it (section 8). Each renewal is paid on the renewal date, at the price in force on that date, from the saved card.

Any price change is announced to you by email at least 30 days in advance, and only applies from the renewal date that follows this notice period (section 20). You can cancel before.

If you have a yearly subscription, we send you a dedicated email, no earlier than three months and no later than one month before the end of each yearly period, to remind you that you can choose not to renew it. The deadline for doing so is shown in a prominent box. The French legal rules on renewal are summarised in section 24.

7. Changing plan

If you have a subscription, you change plan or billing period from the Mon compte page, with the Gérer mon abonnement (Manage my subscription) button, which opens Stripe's customer portal. Stripe calculates a prorated amount for the current period; the details appear on your invoice.

Moving to the Free plan means cancelling your subscription (section 8).

8. Cancelling your subscription

You can cancel your subscription at any time, online: on the Mon compte page, the Résilier mon abonnement (Cancel my subscription) button opens Stripe's customer portal, where cancelling takes a few clicks. If you can no longer access your account, you can also write to support@sooveryn.com from your account's email address.

Cancellation takes effect at the end of the period already paid. Until then, you keep full access to your plan. After that, your account moves to the Free plan: your memory is kept, and only the features that are not part of the Free plan stop.

We confirm the cancellation by email, with its effective date and its effects. Until that date, you can change your mind from the portal.

The current period is not refunded, except in case of withdrawal (section 10), of a claim under the legal guarantees (section 11), or in the cases set out in sections 16 and 18.

Cancelling your subscription does not delete your account. To delete it, see section 18.

9. Failed payments

If a payment fails, Stripe lets you know and tries the payment again. Your plan stays active for up to 7 days after the end of the paid period, while these retries take place. If the payment does not go through, the subscription ends and your account moves to the Free plan; your data is kept.

10. Right of withdrawal (consumers)

If you are a consumer, you can withdraw within 14 days from the day you subscribed, without giving any reason (articles L221-18 et seq. of the French Consumer Code). To meet this deadline, it is enough to send us your decision before it expires.

Your subscription starts at once because you expressly asked for it by ticking the box on the payment page (section 5). If you withdraw, you only pay for the service provided until you tell us that you are withdrawing, in proportion to the price of your subscription (article L221-25 of the French Consumer Code). We refund the rest no later than 14 days after receiving your decision, using the same means of payment, at no cost to you.

As soon as you withdraw, your subscription ends and your account moves to the Free plan; your memory is kept.

To withdraw, the simplest way is the Withdraw from contract here function (https://www.sooveryn.com/withdraw), available online throughout the withdrawal period: you give your name and your account's email address, then confirm. You can also send us a clear statement by email to support@sooveryn.com from your account's email address, or by post to PANDAPROG, 9 rue Carnot, 77450 Montry, France. You may use the model form in the Annex, but you do not have to. We acknowledge receipt of your withdrawal by email, with its content and the date and time we received it.

If you are a professional, you do not have this right of withdrawal.

11. Legal guarantees (consumers)

If you are a consumer, you benefit, under the conditions set by law, from the legal guarantee of conformity for digital content and digital services (articles L224-25-1 et seq. of the French Consumer Code) and from the legal guarantee against hidden defects (articles 1641 to 1649 of the French Civil Code). We do not offer any additional commercial guarantee.

These guarantees are owed by PANDAPROG, 9 rue Carnot, 77450 Montry, France, phone +33 6 77 70 94 55, email support@sooveryn.com. To use them, write to us and describe the defect.

Your subscription provides for a continuous supply of the service during each subscription period of one month or one year. In short:

  • Conformity. You can enforce the guarantee for any lack of conformity that appears during one month for a monthly subscription, or one year for a yearly subscription, renewals included, from the supply of the service. During this period, you only need to show that the lack of conformity exists, not when it appeared. The guarantee includes the updates needed to keep the service in conformity during that period.
  • Remedies. You are entitled to have the service brought into conformity without undue delay after your request, free of charge and without major inconvenience to you. You can get a price reduction while keeping the service, or end the contract with a full refund in return for giving up the service, if: we refuse to bring the service into conformity; doing so is unjustifiably delayed; it cannot be done without costs for you; it causes you major inconvenience; or the lack of conformity persists despite our attempt. You are also entitled to a price reduction or to end the contract immediately, without first asking for conformity, if the lack of conformity is so serious that it justifies it. Where the lack of conformity is minor, you can only cancel the contract if it does not provide for payment of a price.
  • Suspension. Any period during which the service is unavailable while being brought back into conformity suspends the remaining guarantee period until the service is supplied in conformity again.
  • Source and penalty. These rights come from articles L224-25-1 to L224-25-31 of the French Consumer Code. A professional who obstructs the guarantee in bad faith is liable to a civil fine of up to €300,000, which can be raised to 10% of average annual turnover (article L242-18-1 of the French Consumer Code).
  • Hidden defects. You also benefit from the legal guarantee against hidden defects under articles 1641 to 1649 of the French Civil Code, for two years from the discovery of the defect. It entitles you to a price reduction if you keep the service, or to a full refund in return for giving it up.

Section 11 of the French version reproduces the official wording of this information box.

12. Your content

What you entrust to Sooveryn remains yours: the memories your personas record, the personas and skills you create, the names of your projects ("your content").

For the sole time needed to provide the Service, you grant us a non-exclusive, free right to host your content, encrypt it, copy it into our backups, index it, search it, show it to you, and send it to your AI client when you ask for it. If your plan includes the Consolidation option, this right also covers sending extracts of your memory to the AI provider that suggests consolidations, and the resulting changes to your memory (merging duplicates, summaries, archiving).

We do not use your content to train AI models, we do not sell it and we do not use it for advertising. No one at PANDAPROG looks at the content of your memory, personas or skills, except at your request (for example, to solve a problem you report), to handle a report of illegal content (section 15), or where the law requires it.

You are responsible for your content. You must have the right to store it and have it processed, and it must not be illegal. If it includes personal data about other people, you must respect their rights.

You can get a copy of your account and all your memory, in JSON format: on request to support@sooveryn.com, sent from your account's email address, we enable this download in your space, on the Mon compte (My account) page (https://www.sooveryn.com/me/account), for 7 days. It is free, whatever your plan, and we do it as soon as possible, no later than one month after your request. If you also want a copy of the personas and skills you created, or of any other data, say so in your message. You can edit your memories from the Mémoire (Memory) page, and delete from the website your skills and the personas you created, together with their memory. To delete other memories, write to us. Deleting your account is covered in section 18.

If you are a professional

If your content includes personal data about other people (clients, colleagues, contacts), you are the controller of that processing and we act as your processor, within the meaning of the General Data Protection Regulation (GDPR). In that context:

  • we process this data only to provide Sooveryn as described in these Terms, which are your instructions;
  • the people authorised to access it are bound by confidentiality;
  • we apply the security measures described in our Privacy Policy;
  • we use the sub-processors listed there, and we notify you by email at least 30 days before adding one that would process your content; you can then cancel;
  • we help you answer requests from the people concerned, in particular through the copy of your data and through deletion;
  • we inform you without undue delay of any personal data breach affecting your content;
  • at the end of the contract, you get on request the copy of your content described above, then we delete it;
  • we make available the information needed to show that we meet these obligations.

13. Catalogue personas and intellectual property

Sooveryn, its website, its software, its name and logo, and the personas and skills of our catalogue (their texts, personalities and rules) belong to PANDAPROG or its licensors. You receive a personal, non-exclusive and non-transferable right to use them within Sooveryn, for your own needs, for as long as your account exists. You may not copy, extract or redistribute them outside the Service, in particular to offer a competing service.

Catalogue personas are fictional characters. When a name evokes a real person or an existing character, the persona does not represent that person, does not speak on their behalf, and is not endorsed by them or by their rights holders.

The personas and skills you create are part of your content (section 12).

14. AI answers

Your personas' answers are produced by your provider's AI model. They may be inaccurate, incomplete or unsuitable. Check them before relying on them: you alone are responsible for how you use them.

Personas are AI characters, not professionals. They give no medical, legal, financial or psychological advice. For such needs, consult a qualified professional. In an emergency, call the emergency services (112 in the European Union).

Your memory contains what was written in it, including possible mistakes. Our automatic processing, such as the Consolidation option, can also make mistakes. Check important information.

15. Acceptable use

You agree to use Sooveryn lawfully and fairly. In particular, you must not:

  • store or have processed any illegal content;
  • overload, attack or disrupt the Service, or try to bypass its security;
  • try to access other users' accounts or data;
  • bypass the limits of your plan, for example by creating several accounts to stack Free plans;
  • resell, rent or share access to Sooveryn, including your API keys;
  • extract the catalogue's personas or skills by automated means;
  • decompile or copy Sooveryn's software, except where the law allows it;
  • use Sooveryn in breach of your AI provider's terms.

We do not monitor your content. If illegal content is reported to us, or on an order from an authority, we may remove it or block access to it. We then tell you our reasons, unless the law forbids it, and you can challenge them by writing to us. How to report content is explained in the Legal Notice.

16. Availability and changes to the Service

We make reasonable efforts to keep Sooveryn running at all times, but we cannot guarantee it. The Service may be interrupted for maintenance, an update or an outside cause, for example an outage at a provider, in your AI client or at your AI provider. When possible, we announce planned maintenance in advance.

We improve and change Sooveryn (improvements, security, technical or legal changes, changes at AI providers), at no extra cost to you. If a change reduces your access to, or use of, your paid plan in more than a minor way, we notify you by email at least 30 days in advance. You can then cancel free of charge within 30 days of that email, or of the change if it happens later, and we refund the unused part of the paid period.

If we decide to shut Sooveryn down, we notify you by email at least 30 days in advance. You can ask for the copy of your memory (section 12) until the shutdown, and we refund the unused part of the paid period.

For any question, support answers by email: see the Support page.

17. Liability

We are liable for our failures under the conditions set by law.

We are not liable for:

  • the answers produced by your AI model, or how you use them;
  • the operation of your AI client and the services of your AI provider;
  • your content;
  • the use of your account or API keys by a third party to whom you gave them, or who obtained them through your fault;
  • a case of force majeure within the meaning of article 1218 of the French Civil Code.

If you are a professional, our total liability is limited to the amount you paid us during the 12 months before the event giving rise to liability, and we are not liable for indirect damage (loss of revenue, customers or opportunity, loss of data that was not backed up).

Nothing in these Terms limits our liability for gross negligence, wilful misconduct or personal injury, nor the rights that consumers hold under the law.

18. Suspension and closing of the account

We may suspend or close your account in case of a serious breach of these Terms, in particular section 15, or where the law requires it. Except in an emergency (security of the Service, protection of other people, order from an authority), we first warn you by email and give you a reasonable time to fix the problem. We tell you our reasons, unless the law forbids it, and you can challenge them by writing to us. If the account is closed for a breach, the current period is not refunded. Unless the law requires otherwise, we send you the copy of your memory (section 12) if you ask for it within 30 days after the closing.

An account that has been inactive for 3 years may be deleted, after a warning by email, as described in the Privacy Policy.

You can close your account at any time by writing to support@sooveryn.com from your account's email address. Closing it ends any subscription, without a refund of the current period, except in case of withdrawal (section 10) or of a claim under the legal guarantees (section 11). Before closing your account, remember to ask for the copy of your memory (section 12): after closing, we delete your data as described in the Privacy Policy.

19. Personal data

We process your personal data as described in our Privacy Policy.

20. Changes to these Terms and to prices

We may change these Terms and our prices. We notify you by email at least 30 days before the change takes effect. For a paid subscription, it applies from your first renewal date after that date; until then, the Terms and the price you accepted remain in force. If you do not accept the change, you can cancel your subscription before it applies (section 8), or close your account (section 18).

A change required by law applies on the date set by law.

The version in force is published on the website with its date. Previous versions are available on request.

21. Complaints and mediation

For any complaint, write to us first at support@sooveryn.com.

If you are a consumer and your written complaint has not been resolved, you may refer the matter free of charge to the consumer mediator we have joined:

Médiation Solution 222 chemin de la Bergerie, 01800 Saint-Jean-de-Niost, France Website: https://sasmediationsolution-conso.fr

You must refer the matter to the mediator no later than one year after your written complaint to us (Article L612-2 of the French Consumer Code).

22. Governing law and courts

These Terms are governed by French law. If you are a consumer residing in another country, you keep the protection of the mandatory rules of your country of residence.

Any dispute with a professional falls within the exclusive jurisdiction of the courts of Paris. A consumer may bring proceedings before the court that has jurisdiction under the law, in particular the court of their place of residence.

23. Language

These Terms exist in English and French. For consumers residing in France, the French version prevails.

24. Renewal of contracts: articles L215-1 to L215-3 and L241-3 of the French Consumer Code

French law (article L215-4 of the Consumer Code) requires the full text of these articles to be reproduced in the contract. It appears in French in section 24 of the French version, together with article L215-1-1. In summary:

  • L215-1. For a fixed-term service contract with tacit renewal, the provider must inform the consumer in writing, by a dedicated personal letter or email, no earlier than three months and no later than one month before the deadline for refusing renewal, that they may choose not to renew. This information, in clear and understandable terms, shows the deadline for non-renewal in a prominent box. If the consumer was not informed this way, they may end the contract free of charge at any time from the renewal date; advance payments made after the last renewal date are then refunded within thirty days of termination, minus the amounts corresponding to the performance of the contract until then. These rules apply without prejudice to other legal rules on consumer information. A specific rule for television and on-demand audiovisual media services does not concern Sooveryn.
  • L215-1-1. When a contract was concluded online, or when the provider offers online contracting on the day of termination, the consumer can terminate it online, through a free feature. The provider confirms receipt of the termination and informs the consumer, on a durable medium and within a reasonable time, of the date on which the contract ends and of the effects of termination. A decree sets the technical details.
  • L215-2. These rules, except article L215-1-1, do not apply to drinking water and sanitation service operators.
  • L215-3. These rules also apply to contracts between professionals and non-professionals.
  • L241-3. If the provider has not made the refund under article L215-1, the amounts due bear interest at the legal rate.

Annex: model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To PANDAPROG, 9 rue Carnot, 77450 Montry, France, support@sooveryn.com:

I hereby give notice that I withdraw from my contract for the provision of the following service: ……

Ordered on: ……

Name of consumer: ……

Address of consumer: ……

Email address of the Sooveryn account: ……

Signature of consumer (only if this form is notified on paper): ……

Date: ……