Support

Last updated: 30 September 2026

This text exists in English and French (French version). For consumers residing in France, the French version prevails.

1. Contact us

For any question about Sooveryn, your account, your subscription or your data, write to support@sooveryn.com, preferably from your account's email address. We answer in English or French, usually within two business days.

Never send us your password or your API keys: we do not need them.

2. Your subscription

The Mon compte (My account) page (https://www.sooveryn.com/me/account) shows your plan and your next renewal date. The Gérer mon abonnement (Manage my subscription) button opens Stripe's customer portal, where you change plan, billing period or payment method, and find your invoices.

The Résilier mon abonnement (Cancel my subscription) button, on the same page, lets you cancel in a few clicks. Cancellation takes effect at the end of the paid period; your account then moves to the Free plan and keeps your memory (section 8 of the Terms of Sale and Use).

3. Your data

To get a copy of your account and all your memory in JSON format, write to us from your account's email address. We open the download in your space for 7 days: the Vos données (Your data) line and the Télécharger mes données (Download my data) button then appear on the Mon compte (My account) page (https://www.sooveryn.com/me/account). It is free, whatever your plan. For a copy of the personas and skills you created, or of any other data, say so in your message.

To delete your account or exercise your other rights, write to us from your account's email address (see the Privacy Policy).

4. Withdrawal

If you are a consumer, you can withdraw within 14 days after subscribing, online with the Withdraw from contract here function (https://www.sooveryn.com/withdraw), or by writing to support@sooveryn.com. You then only pay for the service already provided, in proportion. While that period runs, the Mon compte page shows how many days you have left. Details and model form: section 10 and the Annex of the Terms of Sale and Use.

5. Lost access or exposed API key

• Forgotten password: use the reset link (https://www.sooveryn.com/forgot-password).
• Exposed API key: revoke it at once from the Clés API (API keys) page (https://www.sooveryn.com/me/keys), create a new one, then let us know.

6. Complaints and mediation

Write to us first: we will look for a solution with you. If you are a consumer and the disagreement persists, you may refer the matter free of charge to our consumer mediator, Médiation Solution (https://sasmediationsolution-conso.fr), under the conditions of section 21 of the Terms of Sale and Use.

7. Reporting illegal content or abuse

Write to support@sooveryn.com, following the instructions in the Legal Notice.